Caer Urfa

Returns and Cancellation Policy

If goods are returned due to being faulty, so long as they are returned within a reasonable time of seven days, the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.

We regret that we cannot accept cancellations of contracts for the purchase of products where foodstuffs have been opened - unless the items are of an unsatisfactory quality. Please note that you will be responsible for the costs of returning the goods to us and ask that the item be returned within seven days before a refund is possible.

You the consumer are given the right to cancel as required by the Distance Selling Regulations (to not include orders that are to your personal specification.) You the consumer have the right to cancel your order without giving a reason; the cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of seven working days, beginning on the day after the day on which the consumer receives the goods. You the consumer will be asked to return and pay for the cost of returning the goods.

Items must be returned in the condition they were sent and be unopened enclosing a copy of the original receipt and with a note confirming the returning of the goods within seven days. Should the items arrive back "not as new" then a full refund will not be given. Roasted coffee is excluded from these terms.

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